Your New Company:

An online travel insurance company that has won multiple awards for its excellent service. Due to rapid growth, they are currently looking to expand their customer service team following the pandemic. If you share our passion for travel and providing exceptional customer service, we encourage you to apply today to become a part of a fantastic organisation.

Your New Role:

• You will be the first point of contact for all new and existing customers in relation to any travel insurance enquiries, giving fantastic customer service.

• Up-selling and cross-selling products/services by means of creating a great customer service experience

• Handling high volumes of online chats and emails with outbound follow-up calls too

• Sharing knowledge and expertise on products and services

• Meeting compliance and exceeding targets and KPI's

• Comprehending their product offerings and accurately conveying policy wordings (PDS) in a compliant manner to ensure travellers have a complete understanding of their coverage.

What You'll Need to Succeed:

• Ideally, you would come from a customer service or sales background, ideally a contact centre, or travel insurance, but most importantly, the right attitude.

• Bubbly fun personality, team-orientated with a strong desire to learn and grow within the company

• You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer.

• PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

• Fantastic opportunity to develop and grow with great leaders and a fantastic team culture

• Start your new role in a brand-new office in the CBD

• Monday to Friday hours are currently standard business hours, operating between 9am to 5.30pm. Extended operating hours are likely in the future and will create additional opportunities for you.

• Excellent salary of $65k + super + uncapped commissions depending on experience